1.
Q: Does PHR understand the brand requirements for my hotel?
A: Yes, our team of experts has over 30 years of combined experience in the hospitality industry working with many franchisors including Marriott, Hilton, Starwood, and Best Western to name a few.
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2.
Q: Dealing with a general contractor has been a problem in the past. How is PHR different?
A: PHR’s vision has evolved from Aaron Plantés nearly 15 years of experience as a general contractor in the hospitality industry. We understand that the sooner your rooms are back in service, the sooner your RevPAR is restored. Our mission promises one thing: shared responsibility to your bottom line, not just ours.
3.
Q: I own both branded and independent properties and I want my independent properties to be unique. Can PHR set my property apart from the rest?
A: Our design department will take into account your property’s geographical location, culture of the area, and ultimately your needs to help you choose a design that is truly yours. Bottom line, we can evaluate your property’s market segment.
4.
Q: How much time does it take to complete a renovation?
A: Ultimately, that is dependent on the overall scope of work. We encourage you to contact us so one of our product specialists can determine the lead times for specific products. That, coupled with the expertise of one of our in-house project managers, we can define that scope.
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5.
Q: We have our own design staff. Can we still utilize PHR for purchasing and installation?
A: Absolutely. Although we are a turn-key hotel renovator, working with outside design or purchasing sources is not an issue and is frequently practiced based on owner needs.
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6.
Q: What makes PHR different from other renovation companies?
A: We are truly a turnkey hotel renovation company offering you a single source of service for your next renovation. No more trying to balance various service providers. We can do it all for you creating a synergy of logistics that will keep your renovation running in a smooth and efficient manner. Also, with nearly 30 years of combined leadership experience in the hospitality industry, we understand the importance of your guests' experience and we strive to maintain that throughout the length of the project. And when we’ve had total control over the project, we’ve been on-time and on-budget every time.
7.
Q: How are the logistics of my orders managed?
A: S.P.O.T.S. (Sales Purchase Order Tracking System), updates our internal management team with daily e-mail updates. This facilitates weekly follow up with vendors.
8.
Q: I own properties on the east coast, do you deliver nationwide?
A: Yes.
9.
Q: How big of a project can you handle?
A: We can do it all. We have completed or bid on projects ranging from 40 rooms to just under 1,000 rooms.
10.
Q: Can you do public space?
A: Yes, 75% of the projects we do include public space including but not limited to: lobbies, fitness rooms, interior or exterior pool areas, boardrooms, ballrooms and restaurants or bars.
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>11.
Q: What if my property has limited guest parking? Does the product need to be received and stored on site?
A: No, offsite storage is an option. We can utilize a warehouse on your behalf to alleviate any burden on your guests.
>12.
Q: What is the difference in a PIP Estimate and a PIP Analysis?
A: A PIP Estimate is a service offered at no charge and has a 20% margin for error due to a lack of property plans and/or site visit for exact measurements. This process would take 2-3 business days and require the following to complete:
• The PIP
• Room count
• Average room size
• Photos [if possible]
A PIP Analysis is a fee based service with the fee being determined by the size and scope of the project and it will provide the owner with a detailed, itemized breakdown of all costs. This process would take 10-15 business days and require the following:
• The PIP
• Plans for the property
• Either a site visit or photos taken by the Franchisor per the PIP
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>13.
Q: So PHR can complete a PIP analysis, but are they capable of completing everything contained within it?
A: Absolutely! As a turnkey hotel renovator, we have in house design, purchasing, and construction experts to handle your job from start to finish.